FAQs
What is the TAT? TAT is currently 15-20 business days.
What does RTS mean? RTS stands for ready to ship. If an item has RTS in the title this means this is a finished product and it is ready to ship out. No adjustments can be made to RTS items.
How long will it take to receive a RTS item? RTS items will ship within 1-3 business days unless they are purchased with non RTS items. If you purchase with items that are not RTS they will ship within the current TAT.
I have a question about my order, who do I contact? Please feel free to send any questions, comments or concerns at any time to Caitlyn@MaciBee.com
Do you have Brand Reps? We do! I love my brand reps and I am always on the lookout to add more. Feel free to email me at Caitlyn@MaciBee.com if you are interested in becoming a brand rep and I will happily send over our brand rep terms.
Can I apply two discount codes at once? No. Unfortunately our website will not allow two codes to be used at once, this is completely out of our control.
Why didn't I receive a confirmation email? Please check your spam folder, occasionally emails are accidently sent to spam. If you still cannot find your confirmation feel free to email Caitlyn@MaciBee.com with your order number and/or name and I will get that resent out to you.
When will I receive my tracking number? I send out tracking numbers the day or night before your order is scheduled to ship out.
Can I combine two orders together so I only pay shipping once? Unfortunately not at this time.
Do you offer wholesale? For some of our products, yes. For wholesale inquires please contact us at Caitlyn@MaciBee.com.
Do you offer local pickup? Yes, local pickup is an option. Pickup is located in Elkhart, IN. If you choose to go this route simply choose Local Pickup as your shipping method.
What are your local pickup hours? Monday - Thursday 10am-6:30pm and Friday 10am-4:30pm.
